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Bladen Community College
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BLADEN COMMUNITY COLLEGE
DISTANCE COURSES - FREQUENTLY ASKED QUESTIONS



1. How does a student register for distance classes?

While BCC does not have true online registration, accommodations can be made for handling distance students' registration by phone or by email. The college will have true distance registration when its conversion to Datatel is complete. If a student resides outside the BCC service area, Bladen and the five counties surrounding it, then that student should contact the Distance Office for help in getting registered for classes. You can email Ann Russell, Dean of Distance Learning at arussell@bladencc.edu for help in registering.


2. What does a student do after registering for an Online course?

After registering, students should meet with their instructor to receive information about the course, attend a Moodle and BCC student email training session, purchase their books and begin their course. Purchasing books and getting an ID and a library card are all part of being a student regardless of the delivery method of a class. The Moodle Component of your distance course will not be available until the first day of classes. However, you are strongly encouraged to view the tutorial videos at the Online Introduction to Moodle and Student Email


3. Are there any required on-campus meetings for this Internet class?

There is no longer a mandatory on-campus orientation meeting. The student should make contact with his/her instructors prior to the beginning of the term. You are strongly encouraged to view the tutorial videos at the Online Introduction to Moodle and Student Email



4. What equipment must a student have to take a distance class?

You must have a computer/internet device, an Internet service provider and software that may be required by your instructor. The College provides an email account to you that must be used for all course communication (you may NOT use any other email account for college business).


Recommended Operating Environments: Any device that provides internet worldwide web access and navigation which meets the minimum web browser requirement. Any personal computer, mobile device such as a smartphone or tablet, or gaming system that allows you to send and receive email, create documents, presentations and spreadsheets and upload and download files while browsing the web will suffice. You must have internet access through a bonafide internet service.


Your device must provide multicolor displays with a minimum resolution of 800 x 600. A resolution of 1024 x 768 or greater is recommended.


Minimum browser: Firefox 4, Safari 5, Google Chrome 11, Opera 9, Internet Explorer 8.


Some tests and quizzes given in Moodle employee the Respondus Lockdown Browser to ensure academic honesty. The Respondus Lockdown Browser works only on PCs running the Windows Operating System (XP Service Pack 2 or later) or Macintosh Computers running the Mac OS version 10.3 or later). The Lockdown Browser DOES NOT run on mobile devices and game stations


Make sure that the browser is set to accept cookies (from both 1st party and 3rd party). See Web Browsers - Cookies FAQ for details (use the "managing cookies" links on the bottom of the page). Javascript must be enabled. See Web Browsers - Enabling Javascript.


Recommended Software: The following software should be installed for full functionality within the Moodle site. Sun Java Runtime Environment (JRE). The most current version is strongly recommended). See Windows - Installing Sun Java. A list of free software that meets most course requirements can be obtained through the "Free Software Downloads" menu in the top banner of the Moodle homepage


5. What level of computer/Internet knowledge must a student have?

Students who are taking classes with Internet components need a basic knowledge of word processing, email including file attachments, and of navigating in an online environment. If a student has not taken CIS 113 Computer Basics, or CIS 110 Introduction to Computers, or has not acquired computer skills in another setting, the challenges of online learning might become a barrier to student success.


6. How does a student purchase textbooks?

Distance students usually purchase textbooks from the BCC bookstore. If a student is truly distant (out of the six county service area), the student can contact the BCC bookstore by telephone or email and order books. Payment must be made by credit card and a shipping and handling fee is charged.


7. Is the student required to have a computer at home to take distance classes?

The student must have a computer, and Internet service provider and any software that may be required by the instructor. It is highly recommended that the student also have a word processing program, preferably Microsoft Word as well. Open Office is a free open source suite of applications which contains a word processor.


8. Will students receive full credit for an Internet (distance) class?

Students in online classes receive the same credit for successful completion of the course work as students in classes in any other delivery format.


9. How does a student contact their instructors for distance classes?

Email is the preferred method of instructor contact for students in distance classes. Instructors adhere to the BCC policy of replying to student emails within 48 hours, thus making email the most reliable means of contact. Of course, students are free to make appointments for face-to-face meetings, or to telephone instructors in their offices.


10. How does a student access Moodle?

Students can access Moodle from Bladen Community College's website (www.bladencc.edu). You will find a label for Moodle at the top right of the screen. Click on Moodle and you will be brought to the Moodle login screen.


11. What is the student's username and password to log into Moodle?

USERNAME: (first initial) + (middle initial) + (whole last name) + (birthday month and day)
PASSWORD: 7 digit student ID number

Example: John Q. Student with an ID number of 0123456 and whose birthday is January 4th, has the following username and password:
USERNAME: jqstudent0104 PASSWORD: 0123456


12. The student has emailed you as an instructor from their personal/home email account. Do you open the email and respond?

No. Do not open emails from students external email addresses. If you accidentally open the email, you can respond but ONLY to inform the student that all emails to instructors, the Distance Learning staff and the Moodle Administrator must be done from their BCC email account. Emails from other accounts will not be opened. All distance learning students have a BCC email account created for them.


13. How does a student log into their BCC email account?
On the BCC home page (www.bladencc.edu)

You will find a label for Student email at the top right of the screen. Click on Student email and you will be brought to the Student email login screen. The student's username and password for Student email and Moodle are the same.

USERNAME: (first initial) + (middle initial) + (whole last name) + (birthday month and day)
PASSWORD: 7 digit student ID number

Example: John Q. Student with an ID number of 0123456 and whose birthday is January 4th, has the following username and password:
USERNAME: jqstudent0104 PASSWORD: 0123456


14. The student registered for a course that should be listed in Moodle (a teleweb, online or some hybrid courses). Why does that course not show up when they log into Moodle?

Courses are made available to students on the first day of the term by the Moodle Manager. Until that time, they will not show up in the student's list of "My Courses." If, after the first day of the term, the course(s) is not listed, please contact your instructor.


15. What type of word processing software does the student need to have to email their assignments to BCC instructors?

The instructors at BCC all have Microsoft Office products to receive assignments. This includes Word, Excel and PowerPoint. If the student is using a word processing software other than the ones listed above (such as WordPerfect or Notepad) the document will need to be saved in a Word Document 97-2003 (.doc) format if available or a Text format (.txt) before it is submitted to the instructor.


16. Who do you contact if the instructor or the student cannot gain access to their courses through Moodle?

Contact your instructor or the Moodle Help Desk: 866-833-2954


17. Web Assisted courses are regular, seated face-to-face courses that meet on campus.

Web assisted means that some of the course resources and activities MAY be made available through online (Moodle) means. Examples of such resources and activities can include handouts, presentations and quizzes.


18. Hybrid courses are delivered in a combination of traditional face-to-face classes and a distance based venue such as the internet or teleweb. These classes are often utilized when a "laboratory" environment is needed for part of the class and lecture and other formal instruction can be facilitated in an online environment.

Background

All guidelines for Internet-based instruction that have been previously outlined (online and Teleweb) apply to the online portion of a hybrid class. All services and resources available to online course students are available to hybrid course students for the online portion of their class.


State guidelines mandate that students have a schedule of face-to-face sessions given to them at the beginning of the class. The percentage of the class that will occur in a distance based venue must be at least 51% the course.


19. An online course is a course offered exclusively via the Internet using a courseware platform such as Moodle.

Background

All Bladen Community College online courses are offered via Moodle, a program that allows students to access their course online at their convenience in the location of their choice. The online courses offered and the supplemental instructional materials should parallel traditional courses. Templates of courses that can be downloaded into Moodle are available through the Virtual Learning Community (VLC). Bladen Community College instructors also evaluate the materials prior to agreeing to teach the course. The decision to offer an online course is made by the Department Chair, applicable Dean(s) and the Vice-President for Instruction and Student Services.


20. What is an Interactive - TV course?

Interactive Television classes are conducted on-site and are basically face-to-face traditional classes. An instructor may require online testing or discussion for an I-TV class. Students must be on-campus to attend I-TV classes. The class is conducted between two or more sites via interactive television.
Instructors who desire to teach I-TV classes need to have minimal training in operating the equipment and in providing a camera friendly environment.

Guidelines for I-TV Students

  • Avoid any "candid" comments - The microphones are extremely sensitive and will pickup the slightest whisper. You may not hear this at your site, but it will be transmitted to all participating sites.
  • Avoid any "sideline" conversations while the class is in session. This will also be heard at other sites at an audio level equal to the instructor's lecture.
  • Please state your name and school before asking a question.
  • Keep the desks/tables free of book bags and unnecessary books or materials.
  • Be conscious of any nervous pencil tapping, finger tapping, coughing, and unwrapping items you might inadvertently do. Refrain from eating candy or chewing gum. These sounds will be as loud as the instructor's lecture at other sites.
  • Try to be in the classroom and prepared for class before time to begin. Entering after class has begun causes a disturbance and excess noise.
  • Avoid talking at the same time as others when making comments. Please wait until they finish their statement before making yours. There is a 3 second delay in the audio/video transmission. Keep this in mind.
  • If the instructor's audio is fading out, or if you have been viewing the same picture on the television monitor for some time, inform the instructor at the teaching site about the problem so it can be corrected.
  • NO FOOD , DRINK , or CELLPHONE use in the I-TV Room. If you have a cellphone in your pocket or purse, LEAVE IT TURNED OFF.